Perhaps if you do own a Roku , you may have encountered occasional screen freezing while watching
your favorite shows or browsing through the user interface. Get a Quick Services on +1-844-539-9831 .Roku has become a very popular gadget for being intuitive and for offering a vast channel list, it does not negate glitches that
always plague different kinds of gadgetry. A frozen screen is pretty frustrating if caught in the middle
of binge-watching something interesting or catching up on live events.
Here in this guide, we will show you common causes of the screen freezing on Roku and give you
further instructions on how to troubleshoot and fix the situation. In case the freeze happens mid-
stream or on the home screen, follow these tips, and you’ll get back to smooth viewing fast.
Common Causes of Roku Screen Freezing
Network Connectivity Issues. Weakened or weak internet can freeze your Roku or make it buffer.
Streaming high-definition requires consistent internet speeds, which make Roku seem totally
dependent on these speeds.
Overheating: Since it is electronic, you expect Roku to just overheate like everything else and
therefore to freeze and slow down. Overheating is often noticed if you have kept your device in
unventilated areas or when it is exposed to direct sunlight for most part of the day.alos you can connect on roku customer care services
Outdated Software: At many times you might observe that your firmware is outdated, thus
experiencing bugs and performance issues which make your Roku freeze.
Cache Overload by Device: A Roku device has cache memory to store temporary data. When the
cache fills up, it starts giving trouble with performance and may even freeze the screen at times.
Hardware Malfunctions: Even a faulty remote, a damaged HDMI cable, or even the Roku device
itself can freeze it. But this is less common and needs consideration if other methods do not work.
Channel-Specific Problems: At times, the problem might also be channel specific or application-
specific, that is, if the particular channel in question is not configured correctly on Roku or has
certain pre-programmed bugs in it.
Step-by-Step Troubleshooting Guide.
Check Internet Connection
Initially, ensure your Wi-Fi or Ethernet status is working right because poor internet connection is
the number-one cause of freezing issues in Roku.
Restart Your Router: Basically, simply unplug the router, wait for 30 seconds and then plug it back in.
When your internet comes back up, try Roku again to see if the issues are resolved.
Test Internet Speed: Via streaming, Roku recommends an internet speed of at least 3 Mbps for SD, 5
Mbps for HD, and 25 Mbps for 4K content. Want to check if you pass the mark? Check your internet
speed with an online speed test.
Restart Your Roku Device
It’s just one reboot. It may just save you from all these temporary issues that come your way. How?
Go to Settings > System > Power.
Select Restart System.
Let the device restart and observe if it freezes.
If the screen is completely frozen and you have no access to the menus, perform a soft reset:
Roku TV: Turn off the TV for 10 to 15 seconds, or turn off the power of the TV by unplugging it for a
minute, and then plug it back in.
Roku Streaming Stick/Box: Unplug the power cord, wait for several seconds and then plug it back in.
System Update: The company periodically issues firmware updates to the device that will correct
bugs found, enhance performance, etc. Follow these steps
Launch Settings > System > System Update
Click Check Now to see if there are any new files available
When installing an update, your device will automatically restart.
Update your device. Sometimes software in an old device may freeze the whole thing. Update and
fix the freezing problem.
Clear the Cache
Roku may build up the cache overtime, causing it to run slowly. You can clear cache to free up some
resources:
Turn to your Roku and press the Home button five times.
Next, navigate to the Up arrow and press once.
Press the Rewind button two times and then the Fast Forward button two times.
The Roku device now reboots, and the cache gets cleared.
It’s the process that could solve most issues with performance troubles, freezing not being an
exception.
Overheating
If the Roku feels hot to touch, maybe overheating is one of the reasons why your Roku freezes.
Here’s how to diagnose:
Reposition Your Device: Move your Roku to a better ventilated area or out of direct sunlight. If it is
tucked behind the TV or put in the cabinet, move it to the open.
Let your device cool down. Turn off your Roku, and let it cool off for a few minutes before you
restart it.
Note that some Roku models will provide an overheating alert if the device becomes too warm; thus,
watch out for any overheating alerts.
Hardware Issues
“Change HDMI Cable: If you have a Roku external device (for example, a Streaming Stick or Roku box),then swap out the HDMI cable. Faulty and loose HDMI connections, , sometimes cause screen freezes. Next, Check Remote: Check your remote. If it does not seem to be working, then change the batteries. After that, you’ll need to re-pair your remote if it’s been a while since you last done so.”
Reinstall Problematic Apps
Perhaps the freeze happens only when accessing a specific channel or app. It could be that the
problem is with the app itself. You can uninstall and reinstall the app:
Open the Roku home screen.
Select the problematic app.
From your remote, press the Star () button and choose Remove channel
Reboot your Roku and reinstall the application from the channel store again.
Factory Reset (Last Resort)
If that not work, you then try the factory reset, but that would wipe out all your settings
and preferences, and I’m sure you would rather not do that. In order to do a factory reset:
Settings > System > Advanced System Settings.
Select Factory Reset
Then follow on-screen prompts to complete the reset.
Once restarted you set it up because this is the first time you are using it.
“A frozen screen on your Roku is frustrating; however, with the above steps for troubleshooting, you should be able to fix it quickly. First, start with simple fixes, such as checking your internet connection and restarting your device. Next, work your way to the more advanced solutions, like clearing the cache or reinstalling problematic apps. By doing this, your Roku will no longer freeze up again. Additionally, you may call our toll-free number at +1-844-539-9831.”