In the modern era, Mumbai’s Brihanmumbai Electric Supply and Transport (BEST), has become a lifeline for the city’s residents, offering reliable electricity supply around the clock. With the rapid urbanization and growth in technology, the scope for complaints pertaining to electricity has also seen uncommon progress. Fret not, as addressing your concerns is now as seamless as making your BEST bill payment. In this article, we will walk you through the top five ways to resolve electric complaint with BEST Mumbai in 2024.
1. Have the BEST Electric Complaint Number Handy
Right in the first step, it is crucial to have the BEST electric complaint number handy. This serves as your instant go-to tool if you encounter any issues with your electricity supply. Mumbai is a city that never sleeps, so having constant access to electricity is non-negotiable. The BEST electric complaint number enables you to reach out for assistance anytime, anywhere, ensuring that your concerns are addressed promptly.
2. Lodge Complaints Online
However, communication with the customer service via phone call is just one of the many ways to resolve electric complaints. In the digital age, BEST Mumbai has embraced the power of technology to make it easy for customers to lodge complaints. And just like making their BEST bill payment , customers can also file their grievances online via the BEST Mumbai website or through their mobile application. This online convenience not only speeds up the resolution process but also allows users to track the status of their complaints, providing them with complete transparency.
3. Visit Customer Service Centres
The third way of resolving electric complaints is in person. Although digital platforms are a convenient method to engage, some customers might prefer a face-to-face conversation for their concerns. BEST Mumbai has multiple customer service centres spread across the city, allowing residents to walk-in and discuss their issues at length.
4. Use Social Media Platforms
Fourthly, social media platforms come to the rescue. With their vast reach and prompt response times, platforms like Twitter and Facebook are becoming increasingly popular for registering complaints. You can directly tweet or send a message to BEST Mumbai’s social media handle. The customer service is remarkably active and strives to resolve the issue without much delay.
5. Utilize Bajaj Finserv BBPS Platform
Lastly, and perhaps, a method worth mentioning in the future of bill payments and complaint resolutions lies in platforms like the Bajaj Finserv BBPS platform. Committed to simplifying the lives of its customers, Bajaj Finserv offers the BBPS platform where you can make your BEST bill payment without any hassle. With its user-friendly interface and secure transaction mechanisms, you can pay your bills with just a few clicks.
Moreover, the BBPS platform on the Bajaj Finserv App also provides complaint resolution modules. Customers can register their electric complaints on this platform, ensuring they are addressed in a timely manner. With Bajaj Finserv’s BBPS platform, complaint resolution and bill payment have become much smoother, safer, and faster.
Conclusion
In summary, the future looks promising for resolving electricity-related complaints with BEST Mumbai in 2024. Given their commitment to providing excellent customer service, BEST Mumbai has embraced varied ways from traditional face-to-face discussions to the use of futuristic platforms like Bajaj Finserv BBPS. Remember, the BEST electric complaint number is your first point of contact, but several other digital avenues are waiting to serve you. Now, resolving your electricity issues is as comfortable as making your BEST bill payment.