If your Deco system isn’t connecting to the internet you will not be able to access internet on the connected devices. This issue can arise due to various reasons and can result in the Deco flashing red issue too. Here’s a detailed guide to help you troubleshoot and fix the connectivity issues with your Deco system.

Fixed: Deco Not Connecting to Internet

1. Check the Basic Connections

The first step in troubleshooting your Deco system is to ensure that all physical connections are secure. Verify that the Deco units are plugged in properly and that all power indicators are on. Check the Ethernet cable connecting your primary Deco unit to your modem. S

Sometimes, a loose or disconnected cable can be the culprit behind connectivity issues. Ensure the cable is firmly connected to both the modem and the Deco unit. Also, check that the modem itself is functioning correctly and has an active internet connection.

2. Restart Your Deco and Modem

A simple restart can often fix connectivity problems. Begin by turning off your Deco units and modem. Unplug them from the power source and wait for a few seconds. Then, plug them back in and power them on. Wait a few minutes for the devices to fully reboot. Restarting can resolve temporary glitches and reestablish a proper connection between your Deco system and the internet.

3. Verify Internet Connection

To confirm that the issue isn’t with your internet service, connect a device directly to your modem using an Ethernet cable. If the device can access the internet, then the problem likely lies with the Deco system. If the device cannot access the internet, the issue might be with your modem or internet service provider. Make sure your modem’s status lights indicate a stable connection, typically showing a solid light for internet connectivity.

4. Update Deco Firmware

Outdated firmware can cause various issues, including connectivity problems. To check for firmware updates, open the Deco app and navigate to the firmware section. The app will prompt you if an update is available.

Follow the instructions to download and install the latest firmware. Updating the firmware can fix bugs and improve the performance of your Deco system, potentially resolving connectivity issues.

5. Check for IP Address Conflicts

An IP address conflict can prevent your Deco system from connecting to the internet. Ensure that the Deco system is set to obtain an IP address automatically from the modem. Access the Deco app, go to the network settings, and check the IP configuration. If the Deco units are configured with static IP addresses, switch to automatic IP assignment. Restart the Deco units and the modem to allow the system to obtain a new IP address.

6. Reset the Deco

If other troubleshooting steps haven’t worked, performing a factory reset on the Deco unit might be necessary. This step will erase all current settings and return the units to their default state. To reset the Deco units, locate the reset button on the main Deco and press it. After the reset, the Deco mesh blinking blue situation will appear. Therefore, set up the Deco system again using the app and check if it successfully connects to the internet.

7. Remove WiFi Hindrances

Sometimes, physical interference or obstructions can impact the Deco system’s performance. Ensure that the Deco units are placed in open areas and not blocked by furniture or other objects. Additionally, keep the units away from electronic devices that may cause interference, such as microwaves or cordless phones. Proper placement can improve signal strength and connectivity.

Conclusion

Resolving internet connectivity issues with your Deco system involves a combination of checking physical connections, reconfiguring settings, and performing updates or resets. By following these practical steps, you can systematically identify and address the problem.